You need a valid Kosovo ID, a smartphone (Android or iOS) and an email account accessible from your smartphone).

Not mandatory, but we recommend to have it already installed when going for eID registration to shorten the registration time.

You need to go in person to the Kosovo Civil Registration Agency office.

The registration involves checking your national identity to ensure the highest possible level of assurance (meaning that the person receiving the eID is exactly the person who applied for eID).

Normally, the registration should not take more than 5 minutes. However, the time spent at the counter can be shortened by having the wallet installed prior to going for registration.

eID is a digital certificate tied to your national identity. The certificate is valid for 2(two) years. After this period it will expire and you will need a new certificate.

You can have only one digital certificate linked to your national identity, thus you can have only one eID certificate.

Yes, eID is free for Kosovo citizens. After receiving it, you can use it without any limits, for its legal purposes, during the validity period.

You can digitally sign documents and you can login to eID partner apps as soon as such apps are becoming part of eID ecosystem.

Basically, eID is a digital certificate — the only one that’s directly linked to your national identity. When it’s issued, your identity is checked against the Kosovo Civil Registry. And every time you use your eID, it’s verified again in the eID system. That way, anything done with your eID is guaranteed to be done by you.

No, you don't need the wallet for signing documents. When signing from your desktop/laptop/mobile, you need to have the signing app installed and connected to the eID database. 

We admit, this can happen. But, don't worry! You can change/recover the eID security information by using the Self Service Portal. 

Think at the digital seal as to a company stamp, having the same legal purpose.

You need a valid ID document, a smartphone, an email account accessible from the smartphone and a Power of Attorney signed by a company legal representative that states that you are authorised to receive a digital seal to stamp company documents.

You don’t need an eID to get a digital seal. They’re both tied to your national identity, but they’re actually two different things.

You need to go in person to a Kosovo Business Registration Agency office.

The registration involves checking your identity, checking the company and the authenticity and validity of the Power of Attorney to ensure the highest possible level of assurance.

Normally, the registration should not take more than 5 minutes. However, the time spent at the counter can be shortened by having the wallet installed prior to going for registration.

The digital seal is a digital certificate tied to your national identity and to a specific company. The certificate is valid for 2(two) years. After this period it will expire and you will need a new certificate.

Yes, the digital seal is free. After receiving it, you can use it without any limits, for its legal purposes, during the validity period.

You can digitally stamp documents belonging to the company for which you are authorised to stamp and for which the seal was issued.

Basically, the digital seal is a digital certificate — the only one that’s directly linked to your national identity and to the company for which you are authorised to stamp documents. When it’s issued, your identity is checked by the Registration Officer. And every time you use your seal, it’s verified again in the system. That way, any electronic stamp applied with your digital seal is guaranteed to be applied by you.

No, you don't need the wallet for stamping documents. When stamping from your desktop/laptop/mobile, you need to have the signing app installed and connected to the eID database, the same as in the case of signing documents with your eID.

Think of a digital seal like a company stamp. You can have one seal for each company you’re allowed to stamp documents for.

Sure — you can keep the digital seal in a different wallet, on a different phone. For example, you might have your eID on your personal phone and the company’s digital seal on your work phone.

No — you can’t sign documents with a digital seal. Even though both the eID and the digital seal are digital certificates, they serve different legal purposes. The eID is meant for signing documents, while the digital seal is used to stamp them, each with its own legal implications.

We admit, this can happen. But, don't worry! You can change/recover the eID security information by using the Self Service Portal. 

Basically, the Kosovo Wallet is a mobile app that lets you store your digital ID and digital seals safely on your phone — secure, simple, and always with you.

You need a smartphone (least iOS 13 or at least Android 5.0) and mobile internet connection.

Absolutely! It’s completely free — no hidden costs, no limits. Install it, use it as much as you want, for as long as you need, and enjoy all its features without ever paying a thing.

The wallet can be installed as any mobile app, from Google Play or App Store. 

Kosovo wallet is used to keep your eID and digital seal(s) in a safe and secure way on your smartphone. The wallet shall be also used to login to any application/website that joins eID ecosystem and integrates with eID. The wallet is open to keep other items too (such as driving license, diplomas and may others) as long as other institutions or private companies will request this.

You can keep your single eID and as many digital seals as you are authorised to use.

No, you cannot keep a certain item (eID or digital seal on more than one device/wallet). When receiving your eID or a digital seal, the phone number of the smartphone you used for registration is saved in the database and cannot be changed. This means that you can keep that item only in a wallet installed on a smartphone with that phone number. The phone number must be a Kosovo phone number. 

Well, this certainly can happen. You can simply go for a new version of your phone or you can lose it or, even worse, your phone may be stolen. But, don't worry, using the Self Service Portal you can migrate your items (eID or digital seals) to a new phone. The new phone must have the same phone number as the one using for the registration and must have the wallet installed. 

Yes, you can. For example, you may keep your eID on your personal phone and the company digital seal on your work phone.

No, the wallet cannot be used by someone else, not even in these unpleasant situations. The wallet is protected by your biometrics and own code. Moreover, the information corresponding to the items kept in the wallet is encrypted and safely stored in the phone's core. Furthermore, not even the mentioned information is not enough to allow using your wallet since some important pieces are not stored on your phone.